Meet the Client
A prestigious university with dual operations in Switzerland and Singapore runs several enterprise-level research programs across disciplines. Each program historically maintained its own support teams—spanning HR, finance, and administration— which led to duplication of efforts, inconsistent service delivery, and growing overhead costs.
The Challenge
As its research initiatives expanded, the university faced rising operational inefficiencies due to fragmented corporate services. Leadership aimed to consolidate these functions into a centralized model to improve service quality and reduce costs. However, building this capacity internally—especially across high-cost hubs—proved to be financially unsustainable and logistically complex.
Our Solution
Amihan Solutions was selected as the strategic partner to build and operate a shared corporate services team that could support multiple research programs at scale. The scope included HR operations, administrative assistance, and other back-office services—all delivered through a flexible, centralized model.
How We Worked Together
- Client-Led Strategy: The university retained leadership over the shared services structure and set the vision for service delivery.
- Amihan Execution Team: Amihan sourced, trained, and managed the corporate services team, which functioned as an extension of the university’s internal operations.
- Embedded Operations: Amihan professionals worked directly with individual research programs, ensuring day-to-day support remained responsive and aligned with academic objectives.
The Results
- Increased Efficiency: Centralizing corporate services eliminated redundancies and improved process consistency across research programs.
- Scalable Support: Resources could be flexibly scaled across programs based on shifting demand and new initiatives.
- Enhanced Collaboration: A unified support team improved cross-program coordination and service quality.
The Outcome
With Amihan Solutions as a trusted delivery partner, the university successfully transitioned from a fragmented support model to a unified, scalable corporate services function. The partnership not only lowered operational costs but also delivered more consistent, high-quality service—enabling academic leaders to focus on research and innovation.
