Are you looking for an exciting, international, and employee/client-centric working environment where you can develop your professional career? If you can relate to this, Amihan Solutions must be your right choice!
Amihan Solutions is a fast-growing company that works closely with primary European clients, building permanent quality delivery teams in the Philippines.
We are seeking a dedicated Support Engineer to join our team. The candidate will primarily support our key customer, in Australia, ensuring they can effectively use our software system. This role requires excellent problem-solving skills, a customer- centric approach, and a good understanding of logistics and IT systems.
Your Role and Responsibility
- Provide first-line support to our customer in Australia using our system via phone, email, and chat.
- Diagnose and troubleshoot technical issues, escalating to the development team when necessary.
- Assist the customer with system configuration, usage, and feature guidance.
- Document support cases and solutions in our support ticketing system (JIRA).
- Collaborate with the development team to identify and resolve software bugs.
- Monitor system performance and proactively address potential issues.
- Contribute to the creation and maintenance of user manuals and support documentation.
Your Profile
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Proven experience in a technical support role, preferably within the logistics or software industry.
- Strong understanding of logistics processes and IT systems.
- Excellent communication skills, both verbal and written.
Your Benefits
- Be part of an epic team and a company that highly encourages your career development!
- HMO insurance coverage starting from the 1st working day.
- Vacation and sick leave credits starting from the 1st working day.
- Flexible day time working schedule, start anytime from 7am to 10am
- Flexible work location, several office locations across Metro Manila and work-from-home (WFH)
- Free training and certification programs along with community/social activities
- International working environment.
We’re looking forward to processing your awesome application and welcome you to the Amihan Solutions team, hopefully soon. Please send your CV to career@amihansolutions.com or apply directly thru the form provided.