In the retrospective analysis of 2022, as written previously in this article, our outsourcing company celebrated significant accomplishments across various domains. In 2022, secured eight new clients in the Delivery Service sector, broadening our market presence. Additionally, acquiring two new Project Clients showcased our strategic expansion into diverse project-based collaborations. Building on existing partnerships, we demonstrated continuity by securing extensions for three ongoing projects, emphasizing the strength and longevity of our client relationships.
Financially, in 2022, our company experienced an impressive 13-fold increase in growth compared to the preceding year, 2021. This remarkable financial upswing highlighted the efficacy of our strategic initiatives in 2022. Furthermore, we witnessed substantial employee growth, an eightfold increase compared to the workforce in the previous year, 2021.
2023 Achievements
As we navigated through 2023, our commitment to growth and excellence continued to drive notable achievements. Adding eight new clients underscored our ongoing dedication to expanding our client base and diversifying our service offerings. Simultaneously, recruiting 28 new hires significantly boosted our workforce, contributing to an impressive 60% overall company growth.
Notably, the emphasis on client satisfaction was evident in the outstanding 100% client retention achievement in 2023, underlining our dedication to fostering enduring and positive client relationships.
LOOKING AHEAD – Goals for 2024
As we embark on our outsourcing journey in 2024, we set ambitious goals for this year. Our primary focus revolves around continued growth, innovation, and people-focused excellence.
Strategic Partnerships and Collaborations: Building on securing clients for 2024, we aim to establish new and mutually beneficial partnerships in 2024. These collaborations will enhance our capabilities, open new avenues for growth and innovation, and enable us to tap into emerging opportunities and broaden our reach.
Enhanced Service Offerings: In 2024, we aim to improve our service offerings by leveraging technological advancements and industry best practices. This will ensure that we stay ahead of the curve and provide more comprehensive solutions to our clients, further solidifying our position as a reliable outsourcing partner.
Sustainable Workforce Development: Recognizing our employees’ crucial role in our success, we are committed to investing in their professional development and well-being. Our goal is to create a workplace that fosters innovation, collaboration, and continuous learning, ultimately contributing to our company’s overall growth and success. We hope our employees look forward to more company events like last year’s Summer Event, Summit & Year-End Party.
Corporate Social Responsibility: As part of our commitment to corporate social responsibility, we aim to contribute positively to the communities in which we operate, just like we did in the preceding years.
We have laid a solid foundation for growth and success in the second year of our outsourcing company. As we look ahead to 2024, we are excited about the opportunities and challenges that lie ahead, and we remain dedicated to achieving our goals through strategic planning, innovation, and a steadfast commitment to excellence.
In an ever-evolving global marketplace, businesses constantly seek ways to streamline operations, cut costs, and maintain a competitive edge. One strategic approach that has gained immense popularity across various sectors is outsourcing. Defined as contracting out specific business functions to external service providers, outsourcing has become a pivotal tool for companies aiming to focus on their core competencies while leveraging external expertise. To shed light on the outsourcing world and demystify its potential to alleviate any scepticism surrounding outsourcing, you can read more in our insights here.
Among the many industries that have embraced this practice, three key sectors have reaped substantial benefits: driving growth, efficiency, and innovation. Let’s delve into these industries to understand how they have leveraged outsourcing to achieve unprecedented success and sustained growth.
Information Technology (IT)
IT outsourcing is pivotal in the modern business landscape, offering many benefits that contribute to companies’ overall efficiency, cost-effectiveness, and competitiveness. In the fast-paced digital era, where technology is constantly evolving, the importance of IT outsourcing cannot be overstated. Here are some key reasons why IT outsourcing is crucial for modern businesses:
Cost Efficiency: Outsourcing IT services enables businesses to access specialized skills and technologies without significant infrastructure, equipment, or training investments. By leveraging the expertise of external IT professionals, companies can significantly reduce operational costs and allocate resources more efficiently, ultimately leading to improved financial performance.
Access to Specialized Skills and Expertise: IT outsourcing allows businesses to tap into a vast pool of specialized talents and skills that may not be available internally. Outsourcing partners often possess in-depth knowledge and experience in specific IT domains, such as software development, cybersecurity, and cloud computing. This enables companies to benefit from cutting-edge solutions and innovative technologies that can drive business growth and innovation.
Focus on Core Business Functions: Businesses can redirect their focus and resources toward core business functions and strategic initiatives by entrusting IT-related tasks to external service providers. This allows companies to enhance their productivity and efficiency, fostering a more agile and competitive business environment.
24/7 Support and Maintenance: Many IT outsourcing providers offer round-the-clock support and maintenance services, ensuring businesses can promptly address technical issues and challenges. This continuous support helps minimize downtime, enhances operational efficiency, and improves overall customer satisfaction.
Scalability and Flexibility: IT outsourcing allows businesses to scale their IT operations up or down based on their current needs and market demands. This scalability is particularly advantageous for companies experiencing fluctuating workloads or undergoing rapid growth, as it allows them to adapt quickly to changing market dynamics without incurring significant overhead costs.
Risk Mitigation and Compliance: IT outsourcing providers often have robust risk management strategies and frameworks to ensure data security, regulatory compliance, and adherence to industry standards. By partnering with reputable outsourcing firms, businesses can mitigate potential data breaches, cybersecurity threats, and regulatory non-compliance risks, safeguarding their reputation and maintaining customer trust.
In summary, the importance of IT outsourcing in the modern business landscape lies in its ability to drive cost savings, facilitate access to specialized expertise, foster business agility, and ensure regulatory compliance. Embracing IT outsourcing can empower businesses to stay competitive, innovate rapidly, and navigate the complexities of the digital age with greater efficiency and resilience.
One notable example of a business that has forged a successful IT outsourcing partnership is the multinational technology company Google. Despite its reputation for fostering a culture of innovation and nurturing an in-house talent pool of top-tier engineers and developers, Google has also strategically leveraged IT outsourcing to enhance its capabilities and expand its technological reach.
Google has collaborated with various outsourcing partners to bolster its software development, testing, and maintenance activities. Notably, Google has outsourced certain non-core functions to specialized IT firms, enabling the company to allocate more resources to its core areas of expertise, such as search engine algorithms, artificial intelligence, and cloud computing solutions.
For instance, Google has partnered with software development firms in regions like Eastern Europe and Asia to tap into specialized programming skills and accelerate the development of new applications and features. This collaboration has allowed Google to meet the ever-growing demand for innovative products and services while reducing time-to-market for new offerings.
Additionally, Google has outsourced specific IT support and maintenance services to external vendors, ensuring round-the-clock assistance for its global user base. By entrusting these tasks to reputable outsourcing partners, Google has maintained high service quality and user satisfaction while optimizing its internal resources for more complex and strategic IT initiatives.
Through these strategic partnerships, Google has effectively harnessed the benefits of IT outsourcing, including cost efficiency, access to specialized skills, and scalability, while reinforcing its position as a leading innovator in the tech industry. This successful utilization of IT outsourcing has enabled Google to remain at the forefront of technological advancements, delivering cutting-edge solutions to users worldwide and solidifying its status as a trailblazer in the digital landscape.
Leverage this game-changing strategy to enhance efficiency, reduce costs, and stay competitive in the digital landscape through our article here.
The Significance of Customer Support in Business Operations:
In the contemporary business landscape, the significance of robust customer support cannot be overstated. Customer support is the backbone of a company’s relationship with its clientele, which is pivotal in fostering customer satisfaction, loyalty, and brand advocacy. Effective customer support addresses customer queries and concerns, catalyzes the building of long-term relationships, and enhances the overall customer experience. Businesses can establish a strong rapport with customers by providing timely assistance, personalized solutions, and empathetic communication, increasing retention rates and positive word-of-mouth referrals. A well-structured customer support system enables companies to gain valuable insights into customer preferences, pain points, and market trends, facilitating informed decision-making and product/service enhancements.
Advantages of Outsourcing Customer Support Services:
Cost Efficiency: Outsourcing customer support services to specialized firms can significantly reduce operational costs associated with maintaining an in-house support team, including hiring, training, and infrastructure expenses.
Expertise and Specialization: Outsourcing partners often possess extensive experience and expertise in managing diverse customer queries and issues, ensuring high service delivery and customer satisfaction.
Scalability and Flexibility: Outsourcing allows businesses to scale their customer support operations based on fluctuating demand, ensuring seamless service delivery during peak periods and optimizing resource allocation during quieter times.
24/7 Availability: Many outsourcing providers offer round-the-clock customer support, enabling businesses to cater to customers across different time zones and enhance their overall accessibility and responsiveness.
Multichannel Support: Outsourcing firms often provide support across various communication channels, including phone, email, chat, and social media, enabling businesses to maintain a consistent and omnichannel customer support experience.
Focus on Core Business Functions: By entrusting customer support to external partners, businesses can redirect their internal resources toward core business functions, fostering operational efficiency and strategic growth initiatives.
Improved Customer Satisfaction: Outsourcing customer support services to competent professionals can lead to improved response times, effective issue resolution, and personalized customer interactions, ultimately enhancing customer satisfaction and loyalty.
Access to Advanced Technologies: Outsourcing partners often utilize advanced customer support technologies and analytics tools, enabling businesses to leverage data-driven insights and enhance their customer support strategies and service offerings.
By capitalizing on the advantages of outsourcing customer support services, businesses can elevate their customer service standards, strengthen their brand reputation, and foster long-term customer relationships, ultimately leading to sustained business growth and profitability.
Several well-known companies across various industries have successfully outsourced their customer operations to improve efficiency and enhance customer service. Some notable examples include:
Amazon: Amazon, the e-commerce giant, outsources parts of its customer service operations to third-party call centres. These call centres handle customer inquiries, order tracking, and other support services. By outsourcing customer operations, Amazon can manage a high volume of customer interactions more effectively and ensure a seamless customer experience.
Airbnb: Airbnb, a leading online marketplace for lodging and homestays, outsources customer support to external agencies that specialize in managing customer inquiries, disputes, and other related services. By leveraging outsourcing partnerships, Airbnb can provide 24/7 customer support to its global user base, promptly addressing various queries and concerns.
Uber: Uber, the renowned ride-sharing company, has outsourced portions of its customer support services to external firms, allowing them to handle customer inquiries, complaints, and support requests. This strategic outsourcing approach enables Uber to maintain a consistent and reliable customer support system while focusing on its core competencies of enhancing its ride-hailing platform and expanding its service offerings.
Apple: Apple outsources customer support services for its various products to external call centres and service providers. These outsourcing partners assist Apple customers with technical support, troubleshooting, and product-related inquiries. By collaborating with specialized service providers, Apple can ensure that customers receive timely and practical support for their Apple devices and services.
Wells Fargo: Wells Fargo, a prominent financial services company, has outsourced parts of its customer service and support operations to external agencies. These outsourcing partners handle customer inquiries, account management, and other customer service-related tasks, enabling Wells Fargo to provide efficient and responsive customer support to its clients while focusing on core banking operations and financial services.
These examples highlight how various companies, from e-commerce and hospitality to transportation and finance, have leveraged outsourcing to enhance customer support services, streamline operations, and maintain high customer satisfaction. By partnering with specialized outsourcing firms, these companies can optimize their customer service capabilities, manage high volumes of customer interactions, and uphold their brand reputation in their respective industries.
Importance of Efficient Financial Management in Business Operations:
Efficient financial management is a cornerstone of successful business operations, serving as a critical driving force for strategic decision-making, sustainability, and growth. It encompasses various processes, including budgeting, financial planning, cash flow management, and risk assessment, essential for maintaining a healthy financial position and achieving long-term business objectives. Some key reasons why efficient financial management is crucial for businesses include:
Resource Allocation: Effective financial management enables businesses to allocate resources optimally, ensuring that funds are directed toward the most profitable ventures and initiatives that align with the company’s strategic goals.
Risk Mitigation: Through meticulous financial planning and risk assessment, businesses can identify potential financial risks and develop strategies to mitigate them, safeguarding the company’s financial stability and minimizing the impact of unforeseen challenges.
Performance Evaluation: Sound financial management practices provide businesses with the tools to evaluate their financial performance accurately, enabling them to assess profitability, identify areas for improvement, and make informed decisions to enhance operational efficiency and profitability.
Sustainable Growth: By maintaining a solid financial position and implementing effective financial management strategies, businesses can lay a foundation for sustainable growth, expansion, and long-term viability in the market, fostering investor confidence and stakeholder trust.
Compliance and Governance: Efficient financial management ensures compliance with regulatory standards, accounting principles, and legal requirements, safeguarding the company’s reputation and minimizing the risk of penalties or legal repercussions.
Advantages of Outsourcing Accounting and Finance Functions:
Cost Savings: Outsourcing accounting and finance functions can significantly reduce operational costs associated with maintaining an in-house accounting department, including employee salaries, benefits, and infrastructure expenses.
Access to Specialized Expertise: Outsourcing partners often have a team of skilled accounting professionals with in-depth knowledge and expertise in financial management, taxation, and regulatory compliance, ensuring accurate and efficient financial reporting and analysis.
Scalability and Flexibility: Outsourcing allows businesses to scale their accounting and finance operations based on fluctuating workloads, enabling them to adapt quickly to changing business requirements and market demands.
Advanced Technologies and Tools: Outsourcing firms often utilize advanced accounting software and technologies, enabling businesses to leverage sophisticated financial management tools and analytics for data-driven decision-making and performance evaluation.
Focus on Core Business Functions: By entrusting accounting and finance functions to external partners, businesses can redirect their internal resources and attention toward core business activities, fostering operational efficiency and strategic growth initiatives.
Risk Management and Compliance: Outsourcing partners ensure compliance with accounting standards and regulatory requirements, minimizing the risk of financial inaccuracies, penalties, and non-compliance issues and safeguarding the company’s financial integrity and reputation.
By embracing the advantages of outsourcing accounting and finance functions, businesses can streamline their financial management processes, enhance decision-making capabilities, and achieve greater operational efficiency, ultimately leading to sustainable growth and long-term success in the marketplace.
One prominent example of a company that successfully leveraged finance and accounting outsourcing is BP, a leading global energy company. BP has a history of strategic partnerships and outsourcing arrangements that have contributed to its financial stability, operational efficiency, and sustained growth in the energy sector.
In the early 2000s, BP recognized the need to enhance its financial management practices and streamline its accounting processes to meet the evolving demands of the energy industry. BP forged a successful outsourcing partnership with a renowned financial services provider known for its financial management, accounting, and regulatory compliance expertise to address these challenges.
By leveraging the advantages of finance and accounting outsourcing, BP enhanced its financial efficiency, strengthened its risk management practices, and maintained its position as a leading global energy company. This successful outsourcing partnership optimized BP’s financial operations and reinforced the company’s commitment to sustainable growth and responsible business practices in the energy sector.
Final Thoughts on the Future of Outsourcing in Various Industries:
The future of outsourcing in various industries is poised for continued growth and transformation, driven by technological advancements, evolving market dynamics, and the increasing need for specialized expertise and cost optimization. As businesses navigate the complexities of a rapidly changing global landscape, outsourcing is expected to play a pivotal role in enabling companies to stay agile, competitive, and resilient in their respective industries. Integrating advanced technologies such as artificial intelligence, automation, and data analytics will likely revolutionize outsourcing practices, enhance operational efficiency, and drive innovation across diverse business functions.
Furthermore, the future of outsourcing is expected to witness a greater emphasis on sustainability, ethical practices, and responsible sourcing as businesses prioritize environmentally friendly and socially accountable outsourcing partnerships. Collaboration between companies and outsourcing providers will become more strategic and collaborative, focusing on fostering long-term relationships, mutual growth, and shared value creation. Overall, outsourcing is poised to remain a key enabler for businesses seeking to optimize resources, access specialized skills, and adapt to the evolving demands of the global marketplace.
In navigating the ever-evolving landscape of outsourcing, Amihan Solutions emerges as a beacon of expertise and reliability. Our tailored outsourcing solutions, spanning IT, customer support, finance, and the accounting industry, are designed to elevate your business operations. With a commitment to excellence and a proven track record, Amihan Solutions stands ready to be your strategic outsourcing partner. Whether you seek to optimize costs, access specialized skills, or enhance operational efficiency, our dedicated team is poised to tailor solutions that align seamlessly with your business objectives. Trust Amihan Solutions to empower your business and unlock new heights of success through the myriad benefits of outsourcing. If you want to learn more about our business and how we can help you, book a meeting with us here
In the digital age, businesses strive to maintain a competitive edge by embracing innovative strategies and cost-effective solutions. Outsourcing has become increasingly popular to streamline operations and achieve greater efficiency. However, many companies outsource tasks without disclosing this information to their customers or stakeholders. According to this article, outsourcing comes with pros and cons. In this blog, we will delve into the practice of covert outsourcing and explore how it can alleviate scepticism surrounding the concept of outsourcing.
The Rise of Outsourcing
What is Outsourcing? It involves delegating specific tasks or processes to external service providers rather than keeping them in-house. This practice has gained momentum over the years due to several advantages, including cost savings, access to specialized expertise, and increased focus on core business functions.
Outsourcing in Asian countries has become a prevalent and strategic business practice for many companies worldwide. The region offers a compelling combination of cost-effectiveness, skilled labour, and a favourable business environment. Here are some key points to consider regarding outsourcing in Asian countries, especially the Philippines:
Cost Savings: One of the primary reasons for outsourcing to Asian countries is cost savings. Labour costs are generally lower in many Asian nations than in developed countries, allowing companies greater efficiency and competitive advantage.
Skilled Workforce: Asian countries have a vast pool of talented and experienced professionals, especially in IT, software development, customer support, manufacturing, and back-office operations. This skilled workforce contributes to the success of outsourced projects.
Time Zone Advantages: For companies based in Europe and the Americas, outsourcing to Asian countries can provide a time-zone advantage. The time difference allows for round-the-clock operations, enabling tasks to be completed while the leading team is off-duty.
Language Proficiency: Many Asian countries have a high level of English proficiency, making communication and collaboration with outsourcing partners smoother and more efficient.
Technological Advancements: Asian countries, particularly India, China, and the Philippines, have invested significantly in technical infrastructure and innovation. This ensures access to the latest technologies and tools to support outsourced projects.
Cultural Compatibility: Asian cultures often place a strong emphasis on respect for authority, teamwork, and long-term relationships, aligning well with the business values of many Western companies.
Government Support: Many Asian governments actively promote and support initiatives, offering incentives, tax benefits, and streamlined regulations to attract foreign investment.
However, while outsourcing to Asian countries has advantages, there are potential challenges, such as language barriers, cultural differences, time zone management, and intellectual property protection. Companies must conduct thorough research, choose reliable partners, and establish clear communication channels to ensure successful outsourcing relationships.
The Covert Nature of Outsourcing
While it offers numerous benefits, some companies keep this practice hidden from their customers. In such cases, certain aspects of a product or service are outsourced, and customers need to be made aware of the involvement of external parties. The reasons behind this secrecy may vary, but companies often believe full transparency could erode consumer trust or dilute the brand’s image.
The Case for Transparency
Keeping it hidden may seem prudent, but it raises concerns about transparency and ethical business practices. Customers have the right to know the origin and processes involved in their products and services. A lack of disclosure can lead to negative consequences, including damage to brand reputation, loss of customer loyalty, and potential legal issues.
Benefits of Transparent Outsourcing
While it may appear counterintuitive, transparent outsourcing can be a powerful tool for building customer trust. When companies openly communicate their outsourcing strategies, they can demonstrate their commitment to quality, cost-effectiveness, and efficiency. This transparency fosters a sense of honesty and integrity, strengthening the bond between businesses and their customers.
Addressing Skepticism Surrounding Outsourcing
This has always been met with scepticism, especially when jobs are moved to low-cost offshore locations. By embracing transparent outsourcing practices, companies can address these concerns and highlight their positive impact on their business, employees, and economy. Transparent outsourcing allows businesses to demonstrate how they maintain strict quality control and ethical standards throughout the process.
Striking a Balance
Achieving the right balance between the benefits of outsourcing and the need for transparency can be challenging. Companies must carefully weigh the advantages of cost savings and expertise access against potential risks to their reputation. Open communication with customers and stakeholders is essential to ensure that outsourcing decisions are well-understood and accepted.
Outsourcing can be a powerful tool for businesses to enhance their operations and deliver value to their customers when done transparently. By shedding light on the practice, companies can quell scepticism and show their commitment to maintaining high standards while benefiting from the efficiency and expertise external partners bring. Transparency, therefore, stands as a critical pillar in building strong and enduring relationships with customers and stakeholders in the outsourcing landscape.
Discover the comprehensive range of services Amihan Solutions offers to cater to your business requirements. Dive into these dedicated pages crafted exclusively for you, showcasing our unwavering commitment to being CLIENT & PEOPLE-focused. Learn how we prioritize your needs and the value we place on fostering strong client and employee relationships. Let us demonstrate how Amihan Solutions can be the perfect partner in your journey to success.
Greetings and a warm welcome to our employee Q&A blog! Here, we proudly present our team members’ unique experiences and viewpoints. We interview one of our valued employees, delving into their professional and personal backgrounds, their role within the organization, and their valuable insights into our industry. Our aim is to offer an inside look into our daily operations and provide helpful advice and inspiration to those interested in pursuing a career in our field. We invite you to join us as we discover the incredible individuals who make up our team.
Introducing Donald, a driven individual whose journey has taken him from the halls of academia to the forefront of technology. Donald began his professional career as a college professor, sharing his passion for knowledge and inspiring young minds. His expertise in his field and his ability to connect with students led him to a notable career path in the academic world.
However, Donald’s insatiable curiosity and desire for new challenges led him to explore other facets of technology. Recognizing the growing importance of Salesforce, he embarked on a path to become a Lead Salesforce Developer. With his analytical mindset, problem-solving skills, and keen attention to detail, Donald quickly excelled in his role, spearheading innovative solutions within the Salesforce ecosystem. As he shared with us, Donald has set his sights even higher while his current role is fulfilling. He harbours an ambitious dream of becoming a business owner in the future.
Donald’s unwavering dedication to lifelong learning and relentless ambition have propelled him forward in his professional journey. Whether shaping young minds as a professor or revolutionizing business processes as a Lead Salesforce Developer, Donald consistently strives for excellence. With his eyes firmly set on entrepreneurship, the future holds boundless possibilities for this determined individual.
Now that we’ve explored Donald’s background and aspirations let’s dive into some questions that shed light on his experiences, challenges, and the valuable insights he has gained along the way.
Describe Amihan Solutions in 1 word.
Amihan Solutions is honest
Next, what do you like about Amihan Solutions? And compare it to your first job?
Amihan Solutions is people focused and looks at the experts’ priority. It prioritizes the well-being and growth of its team members, strongly emphasizing their needs, aspirations, and professional development.
Why did you join Amihan Solutions?
The perks and privileges of working from home and working with international clients. Working at Amihan Solutions comes with the exciting benefits of remote work and the opportunity to collaborate with international clients. Their flexible work-from-home policy allows our team members to achieve a better work-life balance, eliminating the need for lengthy commutes and providing the comfort of working from their preferred environment. Their global client base also exposes us to diverse cultures, perspectives, and business practices, fostering personal growth and broadening professional horizons.
Describe your job.
I am an Enterprise Developer in Cloud, serving and developing CRM systems. My primary responsibility is to lead and oversee the development and customization of the Salesforce platform to meet our organization’s specific needs and objectives.
What skills do they need to be in this position?
Within the Salesforce ecosystem, various career paths exist to explore, particularly emphasizing administration and development roles. While obtaining certifications is crucial, the initial aim is to become a Salesforce technical architect. This position requires a comprehensive understanding of the platform and the ability to design and implement complex solutions that align with business requirements.
Next, what do you find the most difficult in this industry?
One of the most demanding aspects of being in a rapidly evolving field like Salesforce is the constant need to stay abreast of emerging trends and technologies. As the most critical part of the job, keeping your skills sharp and up-to-date becomes paramount. By prioritizing skill development and staying ahead of the curve, you can overcome challenges and maintain your competitive edge in the dynamic world of Salesforce.
Why did you choose this career?
It’s probably some divine intervention I went through. I originally wanted to be an architect and build houses, but circumstances led me to be a computer engineer. With that said, I have a mantra that I have to be the very best in my career, so I still try to excel.
What will be your advice for someone starting this industry?
In the vast realm of software engineering, there are numerous fields and areas of specialization to choose from. However, the key to success lies in selecting one particular field and dedicating oneself to becoming genuinely exceptional. By honing your skills and expertise in a specific domain, you can cultivate a deep understanding, master the relevant technologies, and position yourself as a sought-after expert in your chosen field.
Who inspires you in this career path?
My family is a constant source of inspiration for my career path in my field. Their unwavering support, encouragement, and belief in my abilities have shaped my aspirations and fueled my drive for success. Their achievements and dedication serve as a reminder of the importance of perseverance and passion in pursuing one’s dreams.
Describe your experience working with Amihan Solutions and also your client.
Working with Amihan Solutions, CEO Patric he’s like a brother to us. He strongly encourages open communication with all employees and addresses everyone’s concerns if needed. The Corporate Team they’re the top of the class. They are my favourite HR officers I worked with for the past years, as they are open to answering your inquiries. Working with clients is impressive as you are exposed to their culture and national settings.
What are you doing in your free time?
In my free time, I create my investment software. As I am a busy person if given the time, I want to have this system that will generate passive income for me.
IN SUMMARY;
How can Amihan Solutions help you onboard a company that will fit your career goals and needs?
Do you look for an employee-centric working environment where you can grow your career with our clients in a fun and secure setup? Check out our career pageto know why Amihan Solutions is for you. Tricia will be there to assist you along the way.
As a company, we believe in transparency, so we facilitated this Q&A interview session to better remind us of the effectiveness of encouraging and promotion of the strive for excellence from our employees. As this article mentions, Aim for excellence and every day you will see the results of your pursuits as you focus on incremental improvement.
Who are we?
Amihan Solutions is a Swiss-owned and managed offshoring outsourcing company, which started business operations in mid-2021 in the Philippines and Switzerland. Amihan Solutions brings more than 11+ years of quality distributed delivery management know-how, and over 8 years of working in the Philippines, delivering over 200+ software projects to clients in Switzerland, other countries in Europe, and globally.
There are several reasons why employee retention is a challenge in the outsourcing industry. One of the main factors is the industry’s highly competitive nature, which means that companies are constantly vying for the best talent. This can lead to an environment in which employees are always looking for better opportunities and may be more likely to leave their current employer if offered a more attractive package elsewhere. Additionally, the outsourcing industry is often characterised by high-stress levels and workload, leading to burnout and employee dissatisfaction. Finally, the nature of outsourcing work can sometimes be less fulfilling than other types of work, which can lead to employees feeling unengaged and unmotivated. These factors make employee retention a significant challenge for outsourcing companies and require careful management and attention to ensure employees feel valued and motivated to stay with their current employer.
Employee retention is crucial to the success of any business. It is a cost-effective strategy that maintains the talent pool and ensures the company’s objectives are met. A high employee turnover rate can result in losing valuable resources, including time, money, and expertise. Moreover, it can adversely affect the morale of the remaining employees and reduce their motivation to work.
What is Employee retention?
This refers to an organisation’s ability to retain and keep employees engaged and motivated to continue working for the company over an extended period. It is essential to a company’s human resource management strategy, as high employee turnover can be costly and disruptive to business operations.
Here are ten common reasons why companies lack longevity and employee retention:
Lack of career advancement opportunities: Employees value growth and professional development opportunities. If a company doesn’t provide clear paths for career progression or fails to promote employees internally, they may seek better prospects elsewhere.
Inadequate compensation and benefits: Competitive and fair compensation is crucial for retaining employees. Employees who feel their compensation is below market standards or need to be adequately rewarded for their efforts may be likelier to leave.
Poor management and leadership: Employees often leave because of issues with their immediate supervisors or managers. Poor leadership, lack of support, or ineffective communication can lead to employee frustration and dissatisfaction.
An unhealthy work environment or company culture: A toxic work environment characterised by conflicts, bullying, or a lack of work-life balance can drive employees away. Employees want to work in a positive, supportive, and inclusive culture that values their well-being.
Insufficient recognition and appreciation: Employees thrive on praise and gratitude for their contributions. They may feel undervalued and seek recognition elsewhere if their efforts are noticed or acknowledged.
Limited work-life balance: Modern employees seek a balance between their personal and professional lives. Employees may feel overwhelmed and burned out if a company doesn’t support flexible work arrangements or fails to provide a healthy work-life balance.
Lack of job security: Uncertainty about job stability, such as frequent layoffs or a lack of long-term organisational stability, can erode employee loyalty and lead to a higher turnover rate.
Ineffective communication: Clear and open communication is essential for fostering a positive work environment. If there is a lack of transparency, poor communication channels, or a failure to address employee concerns, employees may become disengaged and choose to leave.
Limited opportunities for skill development: Employees want to enhance their skills and stay relevant in their careers. If a company doesn’t invest in training and development programs or fails to offer learning opportunities, employees may feel stagnant and look for growth elsewhere.
Mismatched expectations: Misalignment between an employee’s expectations and the reality of their job or the company’s culture can lead to dissatisfaction and short tenure. This can occur when promises made during the hiring process are not fulfilled or employees realise that the company’s values or practices must align with their own.
Organisations must address these factors proactively to improve employee retention and create a positive and engaging work environment. The environment of a good company is characterised by positive factors that contribute to the well-being of employees and support the organisation’s success. In Amihan Solutions, we make sure to address the critical elements of a positive company environment and apply them to our working culture:
A respectful and inclusive culture
A good company fosters a culture of respect, inclusivity, and diversity. The Philippines is a diverse country with a melting pot of cultures. That’s why we try to ensure that our employees feel valued and supported regardless of race, gender, age, sexual orientation, or other personal characteristics.
Clear communication
The company values open and honest communication. Employees are encouraged to share their ideas and concerns; management listens and responds promptly and transparently. For any problems, we reassure our employees that the Corporate team is available anytime to address any issues.
Strong leadership
Good companies have strong leaders who guide and support employees. They lead by example, setting high integrity, ethics, and professionalism standards.
Healthy work-life balance
The company values work-life balance and provides employees flexible schedules, remote work options, and generous time off policies. This helps to reduce stress and improve overall well-being. That’s why we offer a hybrid working setup for our job positions.
Opportunities for growth and development
A good company invests in its employees’ growth and development by providing training, mentoring, and career advancement opportunities. This helps employees to feel valued and motivated to contribute their best work.
Collaborative and team-oriented
The company fosters a collaborative and team-oriented environment where employees work together to achieve common goals. This helps to build solid relationships and fosters a sense of belonging. We do that by hosting company events such as Almusal, Apero, Summer Fun Event, Year End Party etc.
Competitive compensation and benefits
Good companies offer competitive salaries, bonuses, and benefits packages that align with the industry to attract and retain top talent. This helps ensure that employees are fairly compensated for their work and feel motivated to stay with the company. If you want to learn more about Amihan Solutions’ company perks and benefits, read more here.
When it comes to workplace culture, a good company understands that the well-being and success of its employees go hand in hand. By fostering a positive environment that prioritises employee growth and development, such companies achieve their business goals and create a sense of community and belonging among their workforce. So if you’re looking for a company that values your well-being and is committed to your success, look only as far as those that prioritise employee satisfaction and growth.
As an IT professional in the Philippines, you have a lot of opportunities to grow your career in the field. With the rapid growth of technology, the demand for Filipino IT professionals is rising. However, with so many options available, it can take some work to know what steps to take to advance your career. According to monster.com, Computer and IT workers are in high demand now and are expected to be among the most sought-after workers in the coming years.
Here are some career tips for IT professionals in the Philippines this 2023 and thrive in this growing industry.
Stay up-to-date with the latest technologies.
In the IT industry, staying current with the latest technologies is crucial. The industry continually evolves, and you must keep up to ensure everything is relevant. You can stay current by attending seminars, webinars, and workshops or pursuing further education.
Develop Your Skills and Knowledge as a Filipino IT professionals
One of the most important things you can do as a Filipino IT professional is continuously developing your skills and knowledge. The technology landscape constantly changes, and keeping up with the latest trends and technologies is essential. This means taking courses, attending seminars, and reading industry publications to stay up-to-date with the latest developments.
There are many opportunities to develop your skills and knowledge in the Philippines, including online courses, workshops, and certification programs. Some popular certifications in the Philippines include Cisco Certified Network Associate (CCNA), Microsoft Certified Solutions Expert (MCSE), and CompTIA A+.
Stay Up-to-Date with Filipino IT Professsionals Industry Trends
As mentioned earlier, the IT industry is constantly evolving, and staying up-to-date with the latest trends and technologies is essential. This means reading industry publications, attending seminars and conferences, and following industry leaders on social media.
Current trends in the global IT industry include cloud computing, artificial intelligence, and cybersecurity. By staying up-to-date with these trends, you can position yourself as a valuable asset to your company and increase your career opportunities.
Develop Soft Skills
In addition to technical skills, it is also essential for IT professionals in the Philippines to develop soft skills such as communication, teamwork, and leadership. These skills are crucial for success in any career and can help you stand out from other IT professionals in the Philippines and worldwide.
To develop your soft skills, consider taking courses or attending workshops on communication, leadership, and teamwork. You can also seek feedback from your colleagues and supervisors to identify improvement areas.
Seek Filipino IT Professionals as Mentors, and Role Models
A mentor or role model can be valuable for your career growth. Mentors and role models can provide guidance, support, and advice as you navigate your career.
To find a mentor or role model, look for professionals who are successful in your field and share similar values and goals. You can also join professional organizations or attend industry events to meet other professionals who can provide guidance and support.
Be Flexible and Adaptable
The global IT industry is constantly changing, and it is essential to be flexible and adaptable to succeed. This means being willing to learn new skills and technologies, being open to new ideas and perspectives, and adapting to changing work environments.
To develop flexibility and adaptability, consider taking on new projects or roles that challenge you and help you develop new skills. You can also seek feedback from your colleagues and supervisors to identify improvement areas.
Network with other Filipino IT professionals in your field
Networking is essential to any career, and the IT industry is no exception. Building relationships with other professionals in your field can help you learn about new job opportunities, stay informed about industry trends, and gain valuable insights into the latest technologies.
Build a robust online presence.
Having a solid online presence is essential for Filipino IT professionals. You can create a professional portfolio and a LinkedIn profile to showcase your skills and experience. This will make it easier for potential employers or clients to find you and learn more about your expertise.
Develop your communication skills.
Good communication skills are essential for IT professionals globally. You need to explain technical concepts in a way that is easy for non-technical people to understand. Communicating effectively with team members, clients, and stakeholders would be best. Developing your communication skills can help you advance your career and build stronger relationships with others.
Take on leadership roles.
Taking on leadership roles can help you advance your career in the IT industry. You can become a team leader, a project manager, or even start your own business. Leadership roles can help you develop your management skills, build your network, and gain valuable experience that can help you advance your career.
Stay organized and manage your time effectively.
It would help you to be organized and manage your time effectively to succeed in the industry. Filipino IT professionals often work on multiple projects simultaneously, which can be challenging. You can use tools like project management software to help you stay on track and meet deadlines.
Continuously improve your skills.
To advance your career in the IT industry, you need to improve your skills continuously. You can do this by pursuing further education, attending workshops and seminars, and taking online courses. You can also learn from other professionals in your field and seek out mentors who can help you develop your skills.
Be open to new opportunities.
Finally, to advance your career in the IT industry, you need to be open to new opportunities. This may mean embracing new challenges, pursuing new technologies, or changing careers. Being open-minded and adaptable can help you stay relevant and advance your career in the industry.
Focus on Quality Work and Results
Finally, focusing on delivering quality work and achieving results in your career is essential. This means being committed to excellence, owning your work, and providing results that meet or exceed expectations.
In conclusion, the IT industry is a rapidly evolving field, and as an IT professional in the Philippines, you have many opportunities to advance your career. By staying up-to-date with the latest technologies, networking with other professionals, building a solid online presence, developing your communication skills, taking on leadership roles, managing your time effectively, continuously improving your skills, and being open to new opportunities, you can take your career to the next level.
IN SUMMARY;
How can Amihan Solutions help fulfil Filipino IT professionals’ career goals and needs?
Do you look for an employee-centric working environment where you can grow your career with our clients in a fun and secure setup? Check out our career pageto know why Amihan Solutions is for you.
Who are we?
Amihan Solutions is a Swiss-owned and managed offshoring outsourcing company, which started business operations in mid-2021 in the Philippines and Switzerland. Amihan Solutions brings more than 11+ years of quality distributed delivery management know-how, and over 8 years of working in the Philippines, delivering over 200+ software projects to clients in Switzerland, other countries in Europe, and globally.
