Responsibilities
- Design, develop, configure, and maintain ServiceNow applications, workflows, and platform solutions.
- Implement and maintain automated deployment pipelines for ServiceNow development and release processes.
- Develop and optimize CI/CD processes to support reliable and efficient ServiceNow deployments.
- Automate development, testing, deployment, and operational processes across ServiceNow environments.
- Develop and maintain integrations between ServiceNow and other enterprise applications and platforms using APIs and web services and ServiceNow integration solutions such as Integration Hub.
- Manage source control, code promotion, versioning, and deployment activities across development, test, and production environments.
- Support the implementation and maintenance of ServiceNow modules, applications, scripts, business rules, and workflows.
- Monitor and troubleshoot ServiceNow applications, integrations, deployment pipelines, and related technical issues.
- Collaborate with developers, infrastructure teams, and other technical stakeholders to improve platform reliability and deployment efficiency and resolve major incidents.
- Apply DevOps principles and automation practices to improve development lifecycle, release management, and operational processes.
- Ensure ServiceNow solutions and deployment processes follow established security, quality, governance, and technical standards.
- Maintain technical documentation covering configurations, integrations, deployment processes, and operational procedures.
- Contribute to continuous improvement initiatives for the ServiceNow platform and its development and delivery processes.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
- Proven experience in ServiceNow development, configuration, or platform engineering.
- Experience with ServiceNow development tools, scripting, workflows, and application configuration.
- Strong knowledge of JavaScript and experience with ServiceNow scripting.
- Hands-on experience with CI/CD pipelines, automated deployments, and DevOps practices.
- Experience with source control and version management, preferably Git.
- Experience developing and managing integrations using REST APIs, SOAP APIs, or other web services and ServiceNow’s on integration methods such as Integration Hub.
- Understanding of ServiceNow development lifecycle, release management, and deployment across multiple environments.
- Familiarity with ServiceNow Automated Test Framework (ATF) and automated testing is an advantage.
- Understanding of IT Service Management (ITSM) processes and ServiceNow best practices.
- Experience with cloud platforms, containers, infrastructure automation, or other modern DevOps technologies is an advantage.
- Strong troubleshooting, analytical, and problem-solving skills.
- Good communication and collaboration skills, with the ability to work effectively with distributed and international teams.
Benefits
- Be part of an epic team that prioritizes your personal and professional growth
- HMO insurance coverage starts from the 1st working day.
- Vacation and sick leave credits (pro-rated) start from the 1st working day.
- Company-issued laptop included to ensure smooth and efficient work experience
- Earn rewards with our Employee Referral Program
- Enjoy flexible working time that align with the client’s core hours
- Flexible work location, several office locations across Metro Manila and work-from-home (WFH)
- Access to free training, certification programs, and fun community/social activities
- Collaborate in an international, multicultural working environment